Privacy Policy

Haven Wallpapers & Interiors respects the privacy of every customer who visits our website, contacts us, or purchases our products. This Privacy Policy explains how we collect, use, protect, and handle customer information.

Information We Collect

We may collect personal information when a customer contacts us, places an order, fills in a form, sends a WhatsApp message, calls us, emails us, or interacts with our website.

The information may include:

– Customer name
– Phone number
– Email address
– Delivery location
– Order details
– Product enquiries
– Payment confirmation details
– Messages, photos, or measurements shared for product guidance

We only collect information that is necessary for communication, order processing, delivery, customer support, and service improvement.

How We Use Customer Information

We may use customer information to:

– Respond to enquiries
– Confirm product availability
– Process orders
– Arrange delivery or collection
– Provide customer support
– Share order updates
– Assist with product recommendations
– Improve our website and services
– Keep records of transactions and communication
– Handle complaints, returns, or refunds

We do not sell customer personal information to third parties.

Sharing of Information

Customer information may only be shared where necessary to complete a service. For example, we may share delivery details with a rider, courier, transport provider, or service provider handling the delivery.

We may also share information where required by law, regulation, or lawful request.

Payment Information

Customers may make payments through available payment methods as communicated during purchase. We do not ask customers to share sensitive banking passwords or confidential financial information.

Customers should only send payment confirmations through official communication channels provided by Haven Wallpapers & Interiors.

Website Cookies

Our website may use cookies or similar tools to improve user experience, track website performance, and understand how visitors use the site. Cookies help us improve navigation, loading, and website functionality.

Customers can choose to disable cookies through their browser settings, although some website features may not work properly.

Data Protection

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure. However, no online system can be guaranteed to be completely secure. Customers should also protect their own devices, passwords, and communication channels.

Customer Rights

Customers may request correction of inaccurate personal information. Customers may also contact us if they want to ask how their information is used.

Contact Details

For privacy-related questions, contact:

Haven Wallpapers & Interiors
Phone: +254 702 415 515
Email: havendecore2@gmail.com
Location: Summit House opposite Central Police Station at Moi Avenue

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.